Cancellation Policy

All spa services require a 24-hour cancellation notice. Showing up over 15 minutes late or not at all is considered a NO-SHOW and you will be charged for the entire service. We apologize for any inconvenience this may cause you, but we reserve the appointment time for you so the therapist's time must be respected.

Spa Parties
Please review our Spa Party protocol and understand that all changes and rescheduling of your party's reservations must be made 72 hours in advance. Other charges may be applied if late and NO-SHOWs occur.

Pre-paid Packages
All spa packages, massage packages, and synergie packages are good for 18 months. After 18 months they will expire and be considered voided. Also we don't refund any unused prepaid services as well.

Massage and Facial Clubs
All club contracts must be signed and filled out in person. You can purchase a club contract as a gift, but you must pre-pay for the entire 6 or 12 month contract in advance.

Insurance Covered Massage
In order for us to bill your insurance for your massage, you must do the following so we can verify your benefits.
Fax or Email us a copy of your insurance card front and back, give us your DOB, address, and have a prescription if one is necessary. (Most insurance providers require you to have one in advance.) If we don't get your insurance before the massage we cannot bill your insurance.