Privacy and HIPAA Compliance for Herban Therapies Spa

At Herban Therapies Spa, accessible from https://herbantherapies.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Herban Therapies Spa and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Herban Therapies Spa. This policy is not applicable to any information collected offline or via channels other than this website.

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Privacy Policy

Herban Therapies Spa is committed to protecting the privacy, confidentiality, and security of your personal and health information. We maintain administrative, technical, and physical safeguards designed to protect your information in accordance with applicable federal and Washington State privacy laws. Where applicable, we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations regarding the protection of Protected Health Information (PHI).

We collect only the information necessary to provide safe, effective, and personalized services, process payments, verify insurance benefits (when applicable), communicate with you, and comply with legal and regulatory requirements.

Protected Health Information is accessed only by authorized personnel who require the information to perform their job responsibilities. We maintain policies and procedures to help safeguard your information against unauthorized access, use, or disclosure.

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Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

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SMS Text Messaging

By providing your mobile phone number and opting in, you consent to receive text messages from Herban Therapies Spa regarding:

• Appointment confirmations and reminders

• Scheduling changes or cancellations

• Treatment follow-up communications

• Wellness information related to your services

• Promotional offers, membership updates, and special events (only if you have separately opted in to receive marketing communications)

Message frequency varies based on your appointments and communication preferences. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact our office directly.

Your consent to receive SMS messages is not a condition of receiving treatment or purchasing services.

Please note: Standard text messaging is not always a secure method of communication. While we take reasonable precautions to protect your information, we recommend that you do not send sensitive medical information, diagnoses, insurance information, Social Security numbers, payment card information, or other confidential personal information through SMS. If secure communication is needed, please contact our office by phone or request a secure method of communication.

Information Sharing

Herban Therapies Spa does not sell, rent, or share your personal information, mobile phone number, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

We may share your information only:

• With service providers who assist in operating our practice (such as scheduling, payment processing, secure messaging, or electronic health record systems) under appropriate confidentiality obligations.

• With insurance companies or other healthcare providers when authorized by you or permitted or required by law.

• As required to comply with legal obligations, court orders, subpoenas, or public health reporting requirements.

Your Rights

Where applicable under HIPAA and Washington law, you may have the right to:

• Request access to your health records.

• Request corrections to your health information.

• Request restrictions on certain uses or disclosures.

• Request confidential communications by alternative means.

• Obtain a copy of our Notice of Privacy Practices.

• File a complaint if you believe your privacy rights have been violated.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website

• Understand and analyze how you use our website

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

Log Files

Herban Therapies Spa follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Herban Therapies Spa uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read the Cookies article on Generate Privacy Policy website.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

• Google

  https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Herban Therapies Spa.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Herban Therapies Spa, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Herban Therapies Spa has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Herban Therapies Spa's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Herban Therapies Spa does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your protected health information, please contact Herban Therapies Spa directly.